FAQ's including return policy, shipping rates + curbside pick-up

All items are listed in Canadian Dollars.

All bottoms sizes are in US/Canadian unless otherwise specified. Most of our bras are UK sized.

*** SPECIAL NOTICE FOR COVID-19 ***

Our Dovercourt boutique is open by appointment for in person private shopping! We are also open Wednesdays and Saturdays 12-5 pm for casual shopping - no appointment necessary!

We offer curbside pick-up Wednesday 12-5 pm and Saturday 12-5pm.

If you select curbside pick-up please ensure you can come by during these times.

Please note that you will receive notification once your order is ready at the shop - please check your spam/others folder too!

Hand Delivery by Mile 1 - Central Toronto addresses will see the Local Delivery option at checkout. We have also added four new delivery zones to our shipping selections for further from Scarborough to Ajax, north to King City and West to Oakville. Please select the zone that you are located in. These rates are more than Canada Post due to the higher level of service, your order will be picked up from our boutique and hand delivered to you at a date and time of your choosing!

If you fall within the standard local delivery zone but select shipping at check-out you will automatically be upgraded to local delivery - please check your spam folder as well for an e-mail from Mile 1. If you do not want door to door delivery and prefer standard shipping, please let me know via e-mail.

Please note that otherwise we ship via Canada Post and they, as well as most postal services, are overwhelmed and your parcel may arrive later than anticipated. I aim to get orders packed and shipped within days to maximum one week of receiving the order, but once it's been passed off to Canada Post timing is out of my hands. I appreciate your patience very much!

*It is reasonable to expect Canada Post delays, If you are local I strongly recommend curbside pick-up if possible. Or Local Delivery. If you are within the primary local delivery zone but select shipping, your order will be put through as local delivery so please e-mail me if you'd prefer it not.

We've just added CANPAR Express 2-5 Business Day Service, it is $55 Canada-wide.

If you are out of the city/province/country and have an account with another courier service that you prefer, please contact me and likely I can make sure to have your parcel available for pick-up Tuesday-Saturday 12-3pm if you would like to make your own arrangements.

Shopping in the U.S? We've added DHL Express Service, a much quicker and more reliable delivery option for $39 CAD.

Please note that if you choose Standard Shipping via Canada Post/USPS, that any delays or mishaps after being passed off to the Post are out of our hands. While I am more than happy to assist in the rare occasion of a missing or very delayed parcel, ultimately it is USPS who is responsible.

Local Delivery :

If you are in our local central Toronto delivery zone you will see the Local Delivery option at checkout. It is just $11 within the city of Toronto. If your address falls outside of these parameters, you won't see this option but can still select local delivery as follows.

Mile 1, our delivery courier, will contact you to arrange delivery time. Scroll down to see the delivery map!

We are now please to offer additional delivery zones which you will see under our regular shipping options:

ZONE B to Concord/Markham/Mississauga/Richmond Hill/Vaughn/Woodbridge for $29

ZONE C to Ajax/Aurora/Brampton/King City/Oakville/Pickering for $39

ZONE D to Bolton/Caledon/Newmarket/Stouffville for $45

Where are the items you sell made? Do you support sweatshops?

Items at Gigi's are made all over the world!

Dottie's Delights, Inspiration Vintage, With Love Lingerie, LBCC Historical and Besame Cosmetics are all based and made in North America. Uye Surana is based in NYC and pieces are made there in studio or in Columbia. Kilo Brava is based in North America and manufactures in China. Loco Lindo is based and made in California.

What Katie Did is based in England and manufactures a few items there and the rest in India, while their hosiery is made in Italy. Bettie Page Lingerie/ Playful Promises are also based in the UK and manufactures in China. Kiss Me Deadly is based and made mostly in the UK.

We only work with companies/brands/indie designers who share our anti-sweatshop values. We believe in fair wages and safe working environments.

If you have any questions regarding specific items, please contact us at: gigi@gigishouseoffrills.com

What is your returns policy?

All sales are final.

We can allow exchange on bras and other non gusseted items for a different size or a similar item if size is out of stock. Bras must be in new unworn condition will all tags attached. Bras must be returned within one week of receiving. All return postage is buyer's responsibility. Returned items must be sent tracked regular mail and if sending from out of Canada clearly marked RETURN. If you are local to Toronto we can also do a curb-side exchange. Please contact: gigi@gigishouseoffrills.com before shipping back.

Almost everything else we sell is considered an "intimate" or "personal" item, therefore we cannot accept returns. We inspect every item prior to shipping and take great care in packaging items carefully. If you have received a damaged item, please contact gigi@gigishouseoffrills.com.

All hosiery/authentic vintage items/cosmetics/underwear or other gusseted apparel, sale items and special order items are final sale and we cannot offer exchange.

If you are unhappy with an item for any other reason, fit, etc., please do contact me and I will do my best to find a happy solution! Please ensure you keep all tags intact and try on all garments over underwear in the special circumstance where we might be able to offer return/exchange.

Do you Special Order in items?

We order in items for clients, mainly local clients, from What Katie Did - we will add your items to our next order, if you would like to try a WKD piece we do not normally carry. Also from Inspiration Vintage, when we are sold out in a size of a current set. Select other pieces may be available for special order as well but most lines we carry are fashion and once they are sold out, we cannot re-order.

How much is shipping and how often do you ship?

With postal prices rising once again, we have made the decision to return to "calculated" shipping rates for the time being as it seems the most fair. I hope you will understand!

Canada : calculated at checkout or FREE standard shipping over $375 CAD (except during particularly "epic" sales)

U.S.A : calculated at chckout or $39 via DHL Express, we also have calculated fees for your convenience. Free Standard shipping on orders $450 CAD + (except during particularly "epic" sales) . Please note if you select uninsured/untrackable mail service that we are not liable for any lost or otherwise undelivered goods, it is highly recommended you choose a trackable/insured service.

Worldwide : Calculated via Canada Post, please keep in mind if you choose untracked/uninsured that this is unprotected and uninsured - we are not liable for undelivered goods. We also offer express trackable delivery via DHL for $79. Please note DHL is $93 for Australia.

Items typically ship within 2-5 Gigi's business days of the order being placed. If there is a delay in order fulfillment time, we will contact you. Canada Post service delays are beyond our control, and we suggest choosing tracked shipping.

CENTRAL TORONTO SAME/NEXT DAY DELIVERY:

*COVID-19 UPDATE*

To have your order delivered on Wednesday please place the order before 5pm Tuesday, and before 5pm Friday for Saturday delivery.

Do you live or are you staying in Central Toronto? We are excited to have partnered with Mile 1 delivery services which will deliver on our delivery days Tuesday and Friday, please have your order in the night before. The map below indicates the delivery area available at this time, and approximate bounding streets are Royal York Road, Lawrence Avenue, The DVP, and the water.

 

Will I have to pay Duties and Taxes?

Canadian shoppers will be charged taxes at checkout and will not incur any further charges upon delivery.

USA and International customers may have to pay taxes and duties upon delivery. This is out of our control and we do not refund these charges or accept return packages due to unpaid duties/taxes.

Are vintage items laundered?

Yes, all vintage items are laundered or steam cleaned before entering our shop or being listed online. Even though many are deadstock, we want to ensure items are fresh when they arrive to you! The only vintage items we don't launder are unworn and in the package nylon stockings.

I prefer to "try before I buy", do you have a brick + mortar boutique?

We sure do! Our lovely boutique is located at 731 Dovercourt Road, just south of Bloor Street West, in Toronto, Ontario, Canada! We would love for you to visit one day in the future!

*Please note our boutique is by appointment only, you can book here * Or visit during our "drop-by days" Wednesday + Saturday 12-5pm.

I am a lingerie designer and I think my designs would really suit Gigi's, do you work with indie designers?

Absolutely! In fact, most of our brands, even the more well known ones, are indie designers! And we carry very small local brands in the shop! We would love to see your designs! Please contact: gigi@gigishouseoffrills.com

I have a question that is not answered here, may I contact you?

Yes you may! Please feel welcome to e-mail gigi@gigishouseoffrills with any sizing or other inquiries!